Retailers Must Be Omnichannel to Connect with Customers: RAI CEO

Retailers need to be available to customers everywhere, online or in person, to stay connected.

Customers today want new and personalized products and experiences.

Offering things that customers don't want can lead to them ignoring the retailer.

In India, people also want to buy from businesses that are authentic and relatable.

The Hyderabad Retail Summit (HRS) was a place where people in the retail industry discussed these trends.