Archive · 10 Jun 2025
Marks & Spencer Restarts Online Orders After Cyberattack
M&S, a big British store, had to stop taking online orders for clothes for about a month and a half because of a cyberattack.
Hackers got into their systems by tricking someone at a company they hired.
This made it so people couldn't buy clothes online.
They've now started taking orders again, but it's only for some of their most popular items.
This cyberattack is expected to cost the company a lot of money in lost profits.
The company plans to make improvements to its technology and expects to offer larger discounts soon.
Other retailers have been affected by cyberattacks too.
Marks & Spencer (M&S) resumed online clothing orders after a 46-day pause.
The cyberattack, disclosed on April 22, halted online and app-based orders.
Initial online orders resumed in England, Scotland, and Wales for bestsellers.
M&S expects the attack to cost approximately £300 million in lost profit.
M&S shares were up 3.5% on Tuesday, but down 9.5% since the attack disclosure.
- Who
- Marks & Spencer (M&S)
- What
- Resumed online orders after a cyberattack
- When
- Online orders resumed on Tuesday
- Where
- England, Scotland, Wales (initially)
- Why
- To resume normal business operations after a cyberattack
- Duration of Online Order Pause
- 46 days
- Online Order System Shutdown Start Date
- April 25, 2024
- Initial Delivery Locations
- England, Scotland, Wales
- Company Affected
- Marks & Spencer
- Share Price Increase (Tuesday)
- 3.5%
- Share Price Decrease Since Attack Disclosure
- 9.5%
- Source of Attack
- Third-party contractor
- Estimated Loss in Operating Profit (2025/26)
- About 300 million pounds