Archive · 19 Sep 2026
Punjab Consumer Commission Orders Rs 20,000 Onion Compensation
A man in Punjab bought two packets of onions marked as 2 kilograms each.
Together, the packets were supposed to weigh 4 kilograms.
He later checked them and said they weighed only about 3.5 kilograms.
He complained to a consumer commission.
The supermarket agreed that he had bought the packets.
However, it argued that no problem could be seen when the packets were sold.
The commission decided that the packets were underweight.
It said this was unfair to the customer.
The supermarket and its parent company were ordered to pay him Rs 20,000.
A Punjab consumer commission ordered a supermarket and its parent company to pay Rs 20,000 compensation.
The customer bought two onion packets labeled 2 kg each, totaling a claimed purchase of 4 kg.
The packets allegedly weighed only about 3.5 kg when checked on a scale.
The supermarket admitted the customer bought the packets but denied any visible discrepancy at sale.
The Ropar commission held the companies liable for deficiency in service and unfair trade practice.
- Who
- A Punjab customer, a supermarket, its parent company, and the Ropar District Consumer Disputes Redressal Commission.
- What
- The commission ordered Rs 20,000 compensation after finding that two 2-kg onion packets allegedly weighed about 3.5 kg together.
- When
- The commission’s order was dated September 3; the article does not specify the year.
- Where
- Ropar, Punjab.
- Why
- The commission found the sale of underweight onion packets constituted deficiency in service and an unfair trade practice.
Consumer Commission’s Finding
Supermarket’s Argument
Whether the onion packets were underweight
Consumer Commission’s Finding
The commission held that the supermarket and its parent company supplied underweight packets and were liable for deficiency in service and unfair trade practice.
Supermarket’s Argument
The supermarket admitted the customer bought the onion packets but argued there was no visible discrepancy in the pre-packed onions when they were sold.
- Compensation
- Rs 20,000
- Product
- Pre-packed onions
- Labelled quantity
- Two packets of 2 kg each
- Alleged actual weight
- About 3.5 kg in total
- Commission
- Ropar District Consumer Disputes Redressal Commission
- Finding
- Deficiency in service and unfair trade practice
- Order date
- September 3