Archive · 23 Jul 2025
Govt. Reports on Public Grievance Redressal Efforts
The Indian government is working to help people with their problems.
Since 2020, they've solved over 1.25 crore complaints from the public.
Also, this year (until mid-July), they've fixed more than 55,000 issues related to pensions.
They use a system called CPENGRAMS to help people get their issues resolved quickly.
The government has set a goal to resolve problems within 21 days.
The time it takes to fix pension issues has improved, now taking about 20 days.
Some government departments, like Defence and Railways, get the most complaints.
Over 1.25 crore public grievances were redressed since 2020.
More than 55,000 pension-related grievances were resolved through CPENGRAMS in 2025 (Jan-July 15).
The government issued guidelines to reduce resolution time from 30 to 21 days.
CPENGRAMS portal resolves pension grievances within 20 days as of July 2025.
The Ministry of Defence, Department of Financial Services, and Ministry of Railways received the most grievances.
- Who
- Union Minister Jitendra Singh
- What
- The government has been addressing public and pension-related grievances.
- When
- Over 1.25 crore public grievances were redressed since 2020. Over 55,000 pension-related grievances were resolved between January 1 and July 15, 2025.
- Where
- Lok Sabha, New Delhi
- Why
- To improve public services and address citizens' issues.
- Public Grievances Redressed (since 2020)
- Over 1.25 crore
- Pension Grievances Redressed (Jan-July 15, 2025)
- 55,554
- CPENGRAMS portal
- Used for online grievance redressal
- Resolution Time Reduction
- From 30 to 21 days
- Grievance Redressal Time (July 2025)
- 20 days
- Policy Circular Date
- October 16, 2024
- Ministries with most pending grievances (Jan-July 2025)
- Ministry of Defence, Department of Financial Services, Ministry of Railways