Archive · 11 Jun 2025
DoorDash Sued in Canada Over Alleged Hidden Fees
DoorDash is being sued in Canada for allegedly tricking customers with hidden fees.
The company shows a low price initially, then adds extra charges later.
Canada's Competition Bureau claims these fees, like service and delivery charges, were not clear upfront, potentially misleading customers.
The Bureau says DoorDash has collected around $1 billion in hidden mandatory fees over the past decade.
DoorDash denies the claims, stating all fees are clearly labeled, and that transparency is a top priority.
The Bureau is seeking financial penalties, an end to the practice, and refunds for affected customers.
A similar lawsuit in the US accused the company of using fees labeled as taxes that were actually kept by DoorDash.
DoorDash faces a lawsuit in Canada for allegedly using “drip pricing”.
The Competition Bureau claims DoorDash hid mandatory fees from Canadian users.
The Bureau alleges around $1 billion in hidden fees have been collected over a decade.
DoorDash denies the claims, stating all fees are clearly labeled.
The Bureau is seeking financial penalties, a halt to the practice, and refunds.
- Who
- Canada's Competition Bureau and DoorDash
- What
- A lawsuit against DoorDash for allegedly using deceptive pricing tactics.
- When
- Filed recently, referencing conduct over the past decade.
- Where
- Canada
- Why
- The Competition Bureau alleges DoorDash misled consumers with hidden fees.
Competition Bureau's Position
DoorDash's Position
Fee Transparency
Competition Bureau's Position
DoorDash allegedly hid mandatory fees until the end of the order process, potentially misleading consumers.
DoorDash's Position
DoorDash maintains all fees are clearly labeled and disclosed to customers throughout the ordering process.
- Plaintiff
- Canada's Competition Bureau
- Defendant
- DoorDash
- Issue
- Alleged misleading pricing
- Estimated Hidden Fees
- Around $1 billion
- Venue
- Canada's Competition Tribunal