Archive · 21 Nov 2025
Zomato, Swiggy to Share Customer Data with Restaurants
Food delivery apps Zomato and Swiggy want to share your phone number with restaurants if you say it's okay.
Restaurants are happy about this because it might help them give better service.
But some people are worried that this could lead to more spam calls and messages, and that our privacy might be at risk.
The government is still figuring out how to protect our data, so it's not clear yet how this will all work out.
Zomato and Swiggy plan to share customer phone numbers with restaurants after user consent
Restaurateurs welcome the move, expecting improved service and customer understanding
Privacy advocates and industry experts raise concerns about potential spam and data misuse
Zomato's approach relies on explicit user consent, but real-world usage and enforcement remain uncertain
The move comes amidst a decade-long battle between restaurants and food delivery platforms over data access
- Who
- Zomato, Swiggy, restaurants, consumers, politicians, industry experts
- What
- Planning to share customer data with restaurants
- When
- Currently in talks and planning stages
- Where
- India
- Why
- To improve customer experience and restaurant-customer relationships
Restaurateurs and Food Delivery Platforms
Privacy Advocates and Critics
Data Sharing
Restaurateurs and Food Delivery Platforms
Beneficial for better service and restaurant-customer relationships
Privacy Advocates and Critics
Potential for increased spam, misuse of data, and privacy erosion
- Actors Involved
- Zomato, Swiggy, restaurants, consumers, politicians, industry experts
- Data Being Shared
- Customer phone numbers
- Consent Required
- Yes, explicit user permission needed
- Potential Risks
- Increased spam, misuse of data, privacy erosion
- Legislation
- Digital Personal Data Protection Act (DPDP)
- New Player
- Rapido's food delivery arm, Ownly
- Association Represented
- National Restaurant Association of India (NRAI)
Sources
'Privacy risk, hope govt stops this': Zomato, Swiggy face backlash over data sharing plan
'Unacceptable and Risky', Zomato sparks backlash over customer data report - Business News
Why is Zomato set to share your contact numbers with restaurants?
Zomato To Soon Share Customers' Numbers With Restaurants Upon Consent
Zomato in final talks with NRAI to share customer data; decade-long dispute nears resolution
