Archive · 2 Dec 2025
Kerala’s Mitra 181 Helpline Handles 5.66 Lakh Calls Since 2017
Kerala has a special helpline called ‘Mitra 181’ that helps women and children who are in trouble.
Since it started in 2017, it has received over 5.66 lakh calls.
The helpline is open all the time and offers help like talking to someone, getting legal advice, and finding safe places to stay.
A team of 12 trained women works in shifts to answer about 300 calls every day.
They help with things like domestic violence, harassment, and other emergencies.
The government wants everyone to know about this helpline so they can use it when they need help.
Kerala’s ‘Mitra 181’ helpline has received 5,66,412 calls since its launch in 2017.
The helpline provides 24/7 support, including counselling, legal advice, emergency rescue, medical support, and safe shelter referrals.
Health Minister Veena George urged women to use the helpline for threats, emergencies, or situations requiring immediate support.
The service handles an average of 300 calls per day, with a team of 12 trained women managing operations in three shifts.
Frequent users include teenage girls, survivors of domestic violence, harassment victims, and members of the transgender community.
- Who
- Women and children in crisis, including teenage girls, domestic violence survivors, harassment victims, and transgender community members
- What
- Kerala’s ‘Mitra 181’ helpline provides counselling, legal advice, emergency rescue, medical support, and safe shelter referrals
- When
- Since its launch in 2017, with ongoing 24/7 operations
- Where
- Across Kerala, India
- Why
- To provide immediate support and intervention for women and children facing threats, emergencies, or situations requiring assistance
- Total Calls Received
- 5,66,412
- Direct Intervention Cases
- 2 lakh
- Average Daily Calls
- 300
- Operational Hours
- 24/7
- Team Size
- 12 trained women