Archive · 3 Oct 2025
GST Complaints Surge: Consumers Cite Pricing Issues
Many people in India have complained about prices after the government changed the GST tax.
The government's consumer help line got over 2,700 complaints.
Most complaints are about milk and electronics not costing less after the tax changes.
Some electronics items already had an 18% tax.
The government is now checking into these complaints and will take action if companies are charging too much.
The goal is to make sure prices are fair and that people are getting the benefits of the tax changes.
The National Consumer Helpline (NCH) has received over 2,700 GST-related complaints.
69% of the NCH contacts are grievances, and 31% are queries.
Most complaints concern milk pricing and electronics.
CCPA is reviewing grievances for potential class action.
Government is consulting with industry and will take strict action if necessary.
- Who
- Consumers, Ministry of Consumer Affairs, CCPA
- What
- Surge in consumer complaints regarding GST and pricing
- When
- Following GST reforms
- Where
- India
- Why
- Consumers are alleging incorrect pricing, non-reduction of rates, and other concerns
Consumer Perspective
Business Perspective
Pricing Adjustments
Consumer Perspective
Consumers expect lower prices post-GST cuts.
Business Perspective
Businesses working to transition and adjust to new rates
- NCH Complaints Received
- 2,700+
- GST-Related Calls to NCH
- 3,981
- Complaint Rate
- 69%
- Query Rate
- 31%
- Primary Grievances
- Milk pricing, electronics
- GST Rate Reductions
- TVs, monitors, dishwashers, ACs
Sources
GST 2.0 rollout: Milk, electronics, LPG, petrol top consumer complaints; helpline gets 3,981 calls
Over 3,900 GST 2.0 complaints reach consumer helpline; milk, electronics, LPG, petrol top the grievance list
GST reforms spark 3,981 consumer complaints; milk, electronics top grievances
Milk, electronics, LPG lead GST-related consumer grievances on NCH
National Consumer Helpline Receives GST-Related Complaints About Milk Pricing, Electronic Goods, LPG & Petrol
GST 2.0: After record sales during Navratri, all eyes on Diwali
