Archive · 24 Jul 2026
Kerala Woman Wins Rs 30,000 for Delayed Pilgrimage
A woman from Kerala went on a pilgrimage to Uttar Pradesh.
Her train was delayed by 17 hours, and there were sudden changes in the boarding point.
Because of this, she missed some important places she wanted to visit.
She felt very upset and lost money because of this.
She complained to a consumer commission, which said the Indian Railway Catering and Tourism Corporation (IRCTC) did not provide good service.
The commission ordered IRCTC to pay her Rs 30,000 as compensation for her mental and financial troubles, plus Rs 3,000 for the cost of the proceedings.
She has to receive this money within one month of the order.
A Kerala woman filed a complaint against IRCTC for service deficiency during her pilgrimage to Uttar Pradesh.
The train was delayed by 17 hours, and there were sudden changes in the boarding point.
She missed key destinations due to the delays and changes.
The district consumer commission in Kerala ordered IRCTC to pay Rs 30,000 as compensation for mental agony and Rs 3,000 as the cost of proceedings.
The compensation must be paid within one month from the date of the order.
- Who
- A woman from Kerala
- What
- Filed a complaint against IRCTC for service deficiency
- When
- Date not specified
- Where
- Kerala, India
- Why
- Due to delays, changes in boarding points, and curtailed visits to key destinations
Complainant's Perspective
IRCTC's Perspective
Service Deficiency
Complainant's Perspective
The complainant experienced significant delays, changes in boarding points, and missed key destinations due to IRCTC's poor service.
IRCTC's Perspective
IRCTC may argue that the delays were beyond their control and that they provided the best service possible under the circumstances.
- Complainant's Claim
- Train delayed by 17 hours
- Compensation Amount
- Rs 30,000
- Cost of Proceedings
- Rs 3,000
- Location of Incident
- Kerala, India
- Destination of Pilgrimage
- Uttar Pradesh, India