7 months ago

Amazon's AI Shopping Trial Sparks Retailer Backlash

Amazon's AI Shopping Trial Sparks Retailer Backlash
Amazon’s AI agent-driven shopping trial sparks backlash from US retailers: Report · indianexpress.com

Amazon is testing a new AI feature called 'Buy for Me' that lets users buy products from other websites directly through Amazon.

Some online retailers are upset because their products were listed on Amazon without their permission.

The AI also sometimes listed products that weren't available.

Amazon says the feature helps customers find products not sold on its site and helps businesses reach new customers.

They also said businesses can opt out anytime.

Meanwhile, Amazon sent a legal notice to a company called Perplexity for using its marketplace with an AI browser called Comet.

Perplexity says their AI has the same rights as human users.

Key facts

AI Feature Name
Buy for Me
Feature Status
In testing within the US
Amazon's Response
Positive feedback, opt-out option available
Perplexity's Counter
Comet has same permissions as human users
Amazon's Accusation
Violation of terms of service

Quotes

Amazon spokesperson

A representative of Amazon

“Businesses can opt out at any time by emailing [email protected], and we remove them from these programs promptly.”
indianexpress.com

Sources

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