Woman Shares Nightmarish Uber Experience, Driver Apologizes

A woman named Madhu Purnima Kishwar had a very scary experience with an Uber driver named Gautam.

She booked a ride from the airport to a big campus called Chinmaya Vibhooti Centre.

The driver was on the phone a lot and didn't talk to her much.

When they reached the campus, the driver didn't want to drop her closer to her room, even though she was carrying a suitcase and didn't know the way.

He got angry and yelled at her.

When they finally reached a building, he insisted she get out and find her own way.

The driver even refused to give her suitcase back until she paid him.

Staff from the campus helped her, and the driver eventually returned.

Uber apologized and gave her a full refund.

Madhu said the driver needs help and should get psychiatric treatment.