3 weeks ago
Salesforce Cuts 4,000 Support Jobs As AI-Driven Layoffs Near 50,000
This news is about smart computer programs called artificial intelligence, or AI, starting to do jobs that people used to do.
This year, companies said that AI was the reason for about 50,000 people losing their jobs.
That is almost one out of every five people who lost their jobs this year.
A big company called Salesforce used AI helpers to answer customer questions and let go thousands of support workers.
Companies that use computers a lot, like banks and tech companies, are cutting the most jobs.
A research company called Gallup found that most people who lost their jobs hardly used AI themselves.
That is surprising because many people thought that using AI would protect your job.
Also, many new jobs are simply not being created, so the real number of lost jobs may be even bigger.
Big computer companies in India have also lost a lot of value because their work is being done by AI.
Experts think this trend will keep growing, and it is important to watch what jobs AI will do next.
Nearly 50,000 job cuts announced in 2026 have been explicitly linked to AI, about 17 per cent of the roughly 300,000 total job cuts this year.
AI has been cited in 13 per cent of US layoffs year-to-date, up from 4.5 per cent in 2025, and more than 316,000 jobs have been eliminated with AI or automation cited since early 2023.
Salesforce CEO Marc Benioff said in August that AI agents reduced the company's support organisation from 9,000 people to 5,000, a cut of roughly 44 per cent.
Gallup research found that 62 per cent of workers who were laid off had used AI once a year or less.
The combined market capitalisation of TCS, Infosys, Wipro, HCL Technologies and Tech Mahindra has fallen more than 46 per cent since August 2024.
2026 has seen 322 layoff events affecting 205,832 workers as of early August, averaging about 927 job losses a day.
- Who
- Companies including Salesforce, led by CEO Marc Benioff, along with major Indian IT firms and workers affected by layoffs.
- What
- Roughly 50,000 job cuts announced in 2026 have been explicitly linked to AI, including Salesforce reducing its support team from 9,000 to 5,000 people.
- Where
- The United States, concentrated in the financial-activities, information and technology sectors, with similar effects in the Indian technology sector.
- When
- 2026, with data reported as of early August; Salesforce's reduction was announced in August.
- Why
- Companies are attributing job cuts to AI and automation taking over high-volume, text-based and pattern-heavy work such as customer support.
Key facts
- AI-linked layoffs in 2026
- Nearly 50,000 announced job cuts (~17 per cent of ~300,000 total)
- US layoffs citing AI (year-to-date)
- 13 per cent, up from 4.5 per cent in 2025
- Jobs eliminated with AI cited since early 2023
- More than 316,000
- Layoff events in 2026 (as of early August)
- 322 events affecting 205,832 workers, about 927 per day
- Salesforce support team reduction
- From 9,000 to 5,000 people (roughly 44 per cent)
- Gallup finding
- 62 per cent of laid-off workers used AI once a year or less
- Indian IT firms' combined market cap decline
- More than 46 per cent since August 2024
- Technology sector share of 2026 layoffs
- One third of all layoffs announced this year









