3 weeks ago

Salesforce Cuts 4,000 Support Jobs As AI-Driven Layoffs Near 50,000

Salesforce Cuts 4,000 Support Jobs As AI-Driven Layoffs Near 50,000
Salesforce cut its support team from 9,000 to 5,000 and AI is now blamed for 50,000 job cuts this year · wionews.com

This news is about smart computer programs called artificial intelligence, or AI, starting to do jobs that people used to do.

This year, companies said that AI was the reason for about 50,000 people losing their jobs.

That is almost one out of every five people who lost their jobs this year.

A big company called Salesforce used AI helpers to answer customer questions and let go thousands of support workers.

Companies that use computers a lot, like banks and tech companies, are cutting the most jobs.

A research company called Gallup found that most people who lost their jobs hardly used AI themselves.

That is surprising because many people thought that using AI would protect your job.

Also, many new jobs are simply not being created, so the real number of lost jobs may be even bigger.

Big computer companies in India have also lost a lot of value because their work is being done by AI.

Experts think this trend will keep growing, and it is important to watch what jobs AI will do next.

Key facts

AI-linked layoffs in 2026
Nearly 50,000 announced job cuts (~17 per cent of ~300,000 total)
US layoffs citing AI (year-to-date)
13 per cent, up from 4.5 per cent in 2025
Jobs eliminated with AI cited since early 2023
More than 316,000
Layoff events in 2026 (as of early August)
322 events affecting 205,832 workers, about 927 per day
Salesforce support team reduction
From 9,000 to 5,000 people (roughly 44 per cent)
Gallup finding
62 per cent of laid-off workers used AI once a year or less
Indian IT firms' combined market cap decline
More than 46 per cent since August 2024
Technology sector share of 2026 layoffs
One third of all layoffs announced this year

Sources

Related news