Gurgaon RWAs Challenge Billing System and Retrospective Power Tariffs

Residents in Gurgaon housing societies say their electricity bills have become difficult to manage.

Their societies receive one large electricity bill and then divide the cost among residents.

Homes use domestic rates, while shared facilities such as clubs and shops may use commercial rates.

Some societies say they received commercial charges for several years in the past.

Residents believe these charges were not their fault because they had already declared their electricity loads.

They also say the new billing software has not worked properly in their societies.

The power regulator, HERC, is investigating whether the rules were followed.

The residents want individual electricity connections where possible and better instructions before the software becomes compulsory.