Archive · 7 Sep 2026
India’s GCCs Turn Intellectual Property Into New Growth Engine
Global capability centres, or GCCs, are teams that help large companies with technology and business work.
Providence has a large GCC in Hyderabad, India.
The team used AI and other tools to solve healthcare problems for Providence.
The company says some of these problems are also faced by other hospitals.
Providence India is now offering some of its solutions to other health systems.
One tool reportedly made data work much faster in more than 38 hospitals.
Other tools help detect infection risks, support cancer decisions and reduce doctors’ paperwork.
Murali Krishna believes more Indian GCCs will create and sell products instead of only providing services.
Providence India is shifting from technology delivery toward product development and commercialisation.
Its Hyderabad centre employs more than 1,800 professionals across AI, data, cybersecurity and enterprise transformation.
Providence says its unified data registry has reduced data-abstraction time by about 60% across more than 38 hospitals.
The centre has developed more than 30 accelerators, over 10 custom products and multiple enterprise platforms.
Murali Krishna says GCCs will increasingly be judged by innovation, products and business outcomes rather than headcount.
- Who
- Providence India and its chief global officer and country head, Murali Krishna.
- What
- Providence India is commercialising healthcare technology, AI products and intellectual property developed by its Hyderabad global technology centre.
- When
- The centre was established in 2020; the commercialisation effort follows roughly four years of transformation work.
- Where
- Hyderabad, India, with solutions intended for health systems in the United States and elsewhere.
- Why
- Providence says its solutions address common healthcare pressures, including rising costs, talent shortages and changing workflows caused by AI.
- Organisation
- Providence Health & Services, a United States-based healthcare organisation
- Providence network
- 51 hospitals and more than 1,000 clinics across seven western United States states
- India centre
- Providence India’s Hyderabad global technology centre
- Workforce
- More than 1,800 professionals
- Capabilities
- AI, product development, data, cybersecurity and enterprise transformation
- Reported efficiency gain
- The unified data registry cut abstraction time by about 60% across more than 38 hospitals
- Products developed
- More than 30 accelerators and over 10 custom products