Archive · 23 Jul 2026
OpenAI Launches Presence for Enterprise AI Agents
OpenAI has launched a new platform called Presence.
This platform helps businesses use AI agents to answer questions, access company systems, and perform approved actions.
It is designed to work with OpenAI's models and can also connect to other AI models through APIs.
Presence is currently available to select enterprise customers and is managed by OpenAI's engineers and global systems integrators.
The platform supports real-time voice and chat and is built to ensure safety and human oversight.
It can automate customer support and internal workflows, making it easier for businesses to integrate AI into their operations.
OpenAI launches Presence, a platform for deploying AI agents in enterprise workflows.
Presence supports real-time voice and chat, integrating with OpenAI models and third-party APIs.
The platform automates customer support and internal workflows, reducing manual effort.
Presence emphasizes human oversight, escalating complex tasks to human operators.
The launch comes amid increased scrutiny over AI safety and security.
- Who
- OpenAI
- What
- Launched Presence, an enterprise platform for AI agents
- When
- Not specified
- Where
- Globally, through limited general availability
- Why
- To help businesses deploy and manage AI agents in customer support and enterprise workflows
Proponents of AI Integration
AI Safety Advocates
AI Integration in Workflows
Proponents of AI Integration
AI agents can significantly improve productivity and customer service by automating routine tasks and providing instant access to information.
AI Safety Advocates
AI integration poses risks, including potential security vulnerabilities and the need for robust safeguards to prevent misuse.
- Platform Name
- Presence
- Company
- OpenAI
- Availability
- Limited General Availability
- Core Capabilities
- Real-time voice and chat, natural language processing, system integration, workflow automation
- Safety Features
- Human oversight, escalation protocols, guardrails, and evaluation standards
- Supported Models
- OpenAI models with API support for third-party models