NHAI's Dispute Resolution System: Is it Working?

Imagine the National Highways Authority of India (NHAI) is building roads and sometimes has disagreements with the companies doing the work.

They have a special process to solve these problems.

First, they try to talk it out.

If that doesn't work, they go to a group of experts, like referees.

If that doesn't work, they can go to a court.

But the process is slow, and sometimes the companies skip steps because it takes too long.

It's supposed to save money and time, but it's not always working as planned.

Many disagreements still need to be resolved.