Archive · 29 Dec 2025
Zoom's AI-First Vision for India
Zoom, a company known for video meetings, is now focusing on AI to help people work better.
They have new tools like Zoom Phone and Zoom Contact Center that use AI to make work easier.
These tools help with things like summarizing meetings, translating languages, and automating tasks.
Zoom is also working with partners in India to provide better services to customers.
They are committed to keeping data secure and private.
Zoom believes AI should help people connect better, not replace them.
They are seeing a lot of interest in India for these AI tools, especially in education, business, and customer service.
Zoom has evolved from a video meetings platform to an AI-first work platform in India, launching Zoom Phone and Zoom Contact Center.
Zoom's AI Companion 3.0 offers features like meeting summaries, smart chapters, and multilingual support to enhance productivity and inclusivity.
Zoom is committed to data security and privacy, using encryption and providing controls for AI features to comply with local regulations.
The company is empowering Indian partners through the Zoom Up Services Program, offering training and revenue opportunities beyond traditional reselling.
Zoom's AI-driven solutions are being adopted across various sectors in India, including education, enterprise, and SMBs, to improve collaboration and customer experiences.
- Who
- Zoom, led by Sameer Raje, General Manager and Head of India & SAARC
- What
- Zoom's evolution into an AI-first work platform and its strategy for the Indian market
- When
- Since 2019, with significant developments in 2025
- Where
- India and SAARC region
- Why
- To enhance human connection, improve productivity, and drive digital transformation in collaboration and customer experience
- Company
- Zoom
- Region
- India & SAARC
- Key Products
- Zoom Phone, Zoom Contact Center, Zoom AI Companion 3.0
- AI Capabilities
- Meeting summaries, smart chapters, multilingual support, task automation
- Security Measures
- TLS, 256-bit AES encryption, end-to-end encryption, data privacy controls
- Partner Programs
- Zoom Up Services Program, Zoom Certified Services, Partner-Delivered Programs
- Customer Examples
- Bajaj Capital, Amul India, Lenskart, Emeritus, upGrad, Shradul Amarchand Mangaldas & Co, College Vidya, Khan Academy