Zoom's AI-First Vision for India

“India is one of the world’s most dynamic and rapidly evolving digital economies, and we are seeing incredible momentum around AI adoption, digital transformation, and customer-centric innovation across sectors. Across education, enterprise, and consumer segments, organizations are embracing AI-first tools to modernize workflows, enhance collaboration, and deliver seamless experiences for employees, students, and customers alike. From fast-growing SMBs to large enterprises, there is a clear appetite for solutions that simplify work, unify communication, and drive measurable outcomes. Within the enterprise segment, we are seeing a strong focus on hybrid work, employee engagement, and AI-driven productivity. Companies such as Bajaj Capital, Amul India, Lenskart, Emeritus, upGrad and Shradul Amarchand Mangaldas & Co are using Zoom to improve operational efficiency, optimize workflows, and foster deeper human connection. In the education sector, institutions are increasingly leveraging Zoom to deliver virtual learning experiences that are interactive, inclusive, and accessible. Our platform supports real-time collaboration, breakout sessions, and immersive video learning, enabling educators to reach students in remote and underserved regions. Organizations such as College Vidya, Learning Lingo, Talentgum, BossCoder Academy, GeeksforGeeks, Tetr College of Business, Codeyoung, Khan Academy, and upGrad are using Zoom to transform virtual learning, counseling, and mentoring experiences. Across consumer and SMB segments, we are seeing growing demand for cost-effective, AI-first collaboration tools that simplify day-to-day operations. According to a global Zoom survey on small and medium size businesses (SMBs), even though 41 percent of SMBs say controlling or reducing costs is one of their top three business challenges, 81 percent are willing to pay a premium for AI capabilities showing just how much businesses are prioritizing AI as a necessary tool. This validates the market opportunity for AI Companion and partner-led services, informing our continued investment in agentic AI, task automation, and cross-platform integrations to help India’s SMBs—a core audience for Zoom’s innovation roadmap to scale efficiently while maintaining high-quality customer and employee experiences. We see opportunities in helping more businesses digitally transform by reimagining customer and employee experiences with our platform and will continue to support the growing enterprise and SMB segments across multiple industries, including banking, healthcare, and education, as well as government and citizen services. The country’s role in Zoom’s growth story will only deepen as we continue to help businesses here drive digital transformation, foster hybrid work, and deliver AI-first experiences that elevate both customer and employee outcomes.”

“Zoom’s investment in agentic AI is helping organizations across India transform collaboration and customer experiences by combining human empathy with AI-first efficiency. With the recent announcement of AI Companion 3.0, Zoom is aiming to enable Indian businesses—ranging from fast-growing SMBs to large enterprises—to streamline workflows, unify collaboration, and make every interaction more productive. Our vision is clear: to deliver an AI-first, open work platform built for human connection, reimagining productivity, collaboration, and customer experience. The latest announcements from Zoomtopia 2025 will bring this vision to life — Zoom AI Companion 3.0, the next generation of agentic AI that turns conversations into insights, automates busy work, and helps drive better outcomes. With new note-taking across supported meetings, proactive AI skills, and a Custom AI Companion add-on for tailored workflows, we’re extending AI’s power across every workstream. Beyond the workplace, Zoom Business Services innovations like Zoom Virtual Agent and Revenue Accelerator bring this agentic AI to customer interactions, unifying how organizations connect, support, and grow. AI-first Zoom Phone and Contact Center solutions support multilingual, omnichannel customer interactions, allowing agents to surface real-time insights, retrieve contextual information, and receive next-best-action suggestions, ensuring seamless, personalized experiences for customers. Zoom Phone has now surpassed 10 million seats globally, reflecting the growing adoption of modern, AI-first telephony solutions that simplify management, reduce costs, and enhance collaboration across organizations. AI Companion’s agentic skills: reasoning, memory, task action, and orchestration allow it to act across Zoom Workplace, integrate with third-party tools and automate repetitive tasks such as meeting summaries, follow-ups, and knowledge retrieval. By embedding AI deeply into collaboration and customer engagement, Zoom is empowering Indian organizations to elevate productivity, strengthen human connections, and deliver seamless Total Experience (TX) outcomes at scale.”