Archive · 20 Nov 2025
E-commerce Scams: 'Refund' Tactics Target Online Shoppers
When you shop online, scammers might call pretending to be from the company.
They say your order failed and offer a refund, but really, they want your money.
Be careful and check before you pay anyone.
Scammers impersonate customer care executives to target online shoppers
They claim orders have failed and offer refunds, but aim to trick victims into making payments
Scams occur across various e-commerce platforms, with victims losing significant amounts
Experts advise caution, verification, and reporting suspicious calls to prevent falling prey
E-commerce platforms and law enforcement agencies are working together to combat these scams
- Who
- Online shoppers, e-commerce platforms, scammers
- What
- E-commerce scams involving fake refund offers
- When
- Ongoing, with increasing reports
- Where
- Worldwide, across various e-commerce platforms
- Why
- Scammers aim to steal money from unsuspecting shoppers
Shoppers' Perspective
Scammers' Perspective
Order Status
Shoppers' Perspective
Shoppers expect their orders to be delivered
Scammers' Perspective
Scammers exploit shoppers' expectations to initiate contact
Refund Offer
Shoppers' Perspective
Shoppers believe they are getting a refund for a failed order
Scammers' Perspective
Scammers use the refund offer to trick shoppers into making payments
- Scam Type
- Refund Scam
- Target
- Online shoppers
- Scammer's Pose
- Customer care executive
- Loss Amount
- Significant, varies by case
- Prevention
- Caution, verification, reporting suspicious calls