Archive · 7 Aug 2026
BSNL's 25,000 Wi-Fi hotspots yield near-zero revenue: House panel
BSNL is a telephone and internet company owned by the government of India.
It planned to set up 25,000 Wi-Fi internet spots in villages, where people could connect to the internet.
The government paid money to help run these spots.
But a special group of lawmakers called a parliamentary committee checked what happened.
They found that BSNL did not earn much money from these Wi-Fi spots.
In fact, BSNL earned very little while spending a lot of government money.
Some of the Wi-Fi spots were switched on too late to get the government support.
A few spots were never switched on at all.
The committee also said BSNL gave free Wi-Fi for too long and did not convince people to pay for it.
The committee wants people in charge to be held responsible for the lost money.
BSNL and the government say their newer internet projects are designed to earn money better.
A parliamentary panel flagged financial and planning lapses in BSNL's scheme to set up 25,000 Wi-Fi hotspots at rural telephone exchanges.
BSNL lost Rs 1.15 crore in operational subsidy and generated only Rs 3.09 lakh in revenue against a Rs 75-crore annual target.
Of the 24,333 hotspots commissioned under the USOF-backed project, 700 went live after the subsidy claim window closed and eight were never commissioned at all.
The Committee attributed the poor performance to prolonged free Wi-Fi beyond the approved trial period, inadequate market assessment and failure to convert users into paying subscribers.
The Committee urged BSNL to institute a time-bound accountability framework, while the Ministry argued newer programmes use commercially sustainable models.
- Who
- Bharat Sanchar Nigam Limited (BSNL), the Committee on Public Undertakings (CoPU) headed by Baijayant Jay Panda, the Department of Telecommunications (DoT) and the Comptroller and Auditor General (CAG).
- What
- A parliamentary committee flagged financial and planning lapses in BSNL's 25,000 Wi-Fi hotspot scheme, including a Rs 1.15 crore subsidy loss and near-zero revenue.
- When
- The CoPU report was tabled in the Lok Sabha, covering performance between 2017-18 and 2021-22 and based on a CAG audit para from 2023.
- Where
- India, at rural telephone exchanges where the Wi-Fi hotspots were set up.
- Why
- Delayed commissioning, prolonged free Wi-Fi beyond the trial period, inadequate market assessment and failure to convert users into paying subscribers led to the losses.
Parliamentary Committee (CoPU)
BSNL / Ministry (DoT)
Accountability for past losses
Parliamentary Committee (CoPU)
The response remains limited in addressing the need for a structured internal review of the lapses that led to the Rs 1.15 crore OPEX subsidy loss; wants a time-bound accountability framework with clearly defined responsibilities and periodic reviews.
BSNL / Ministry (DoT)
DoT and BSNL point to new measures in newer Digital Bharat Nidhi and BharatNet projects, including digital dashboards, AI-based project monitoring, milestone-linked payments, third-party audits and service-level agreements.
Commercial viability
Parliamentary Committee (CoPU)
The project's commercial performance was weak, with only Rs 3.09 lakh revenue against a Rs 75-crore target, due to prolonged free Wi-Fi, poor market assessment and failure to convert users into paying subscribers.
BSNL / Ministry (DoT)
The Ministry argued subsequent programmes have shifted towards commercially sustainable models through BharatNet-based FTTH connections under postpaid billing, customer retention incentives and greater participation by local BharatNet Udyamis.
- Hotspots planned
- 25,000
- Hotspots commissioned
- 24,333
- Operational subsidy lost
- Rs 1.15 crore (108.36 lakh on 700 delayed sites + 6.88 lakh on 8 uncommissioned sites)
- Revenue generated (2017-18 to 2021-22)
- Rs 3.09 lakh
- Revenue target (2018-19)
- Rs 75 crore
- Hotspots delayed beyond subsidy window
- 700
- Hotspots never commissioned
- 8
- Committee chairperson
- Baijayant Jay Panda, BJP MP