Archive · 9 Nov 2025
ChatGPT Memory Loss Issue Affects Users, OpenAI Claims Resolution
Imagine you have a special notebook where your robot friend, ChatGPT, writes down things it learns about you, like your favorite color or what you like to eat.
Recently, some people found that their special notebooks were suddenly empty!
All the notes ChatGPT had saved about them were gone.
People were sad and worried because they had saved lots of important things.
OpenAI, the company that made ChatGPT, said they had a problem with these special notebooks, but they fixed it.
Some people found that by logging out and back in, their notes came back.
For others, they are being told to check settings to make sure ChatGPT is still supposed to remember things.
A good idea is to also make a copy of your notebook by hand, just in case!
ChatGPT users are reporting that their saved memories within the chatbot are disappearing without warning.
The memory feature allows ChatGPT to recall specific facts and user preferences across different conversations.
Users have expressed distress over losing potentially over a year's worth of saved information.
OpenAI acknowledged the issue with the memory feature and stated it has been resolved, though some users still report problems.
A recommended solution for users is to manually back up their ChatGPT memories through the Personalization settings.
- Who
- ChatGPT users
- What
- Experiencing sudden and unexplained disappearance of their saved ChatGPT memories.
- When
- Recent weeks, with the issue confirmed by OpenAI as resolved.
- Where
- Across ChatGPT platform, affecting users globally.
- Why
- The cause of the initial memory loss is not explicitly stated by OpenAI, but the company has confirmed the technical issue is resolved.
- Issue
- Disappearing ChatGPT memories
- Reported By
- ChatGPT users on Reddit and social media
- OpenAI Statement
- Issue confirmed and now resolved
- Potential Fixes
- Logging out and back in, ensuring personalization settings are on
- Protection Method
- Manual backup of memories via Personalization settings