WhatsApp Replacing CRMs in India's Business Landscape

In India, businesses are increasingly using WhatsApp to talk to customers.

Instead of using separate customer relationship management (CRM) systems, they are using WhatsApp.

WhatsApp's Business API has allowed businesses to automate messages, assign chats to team members, and follow up with customers.

It's making it easier for companies to provide services and answer questions.

With the help of AI and automation, it has become very efficient, making customer service more seamless.