Archive · 7 Sep 2025
Mercedes Owner Takes Discolored Car Case to Consumer Forum
A man named Sumit bought a white Mercedes car in Delhi.
After a few months, the car's paint turned yellow.
Sumit thinks it's a problem with how the car was made.
He complained to the consumer forum, asking for money to cover the cost of the car, and to make up for his upset feelings.
The car company says the yellowing is because of the weather and how Sumit takes care of the car, not because of a defect.
They even had an expert look at it, and the expert agreed.
The car company offered to repaint the car, but Sumit wants a replacement.
Now, a judge will decide who is right.
A Mercedes-Benz owner in Delhi sued the company over his car's discolouration.
The owner claims the color change is a manufacturing defect; the company blames harsh conditions.
The car was purchased in April 2023, and the issue arose within six months.
The owner is seeking a refund, compensation, and litigation costs.
Mercedes-Benz calls the owner's claims an "illegitimate tactic."
- Who
- Sumit Viz, the owner of a Mercedes-Benz E 200.
- What
- Viz filed a complaint against Mercedes-Benz India over his car's discolouration.
- When
- The car was purchased in April 2023 and the complaint was filed after the car's color turned pale yellow within six months.
- Where
- Delhi, India.
- Why
- Viz claims the discolouration is a manufacturing defect, while Mercedes-Benz attributes it to mishandling and harsh conditions.
Mercedes Owner's Perspective
Mercedes-Benz's Perspective
Cause of Discoloration
Mercedes Owner's Perspective
The discolouration is due to a manufacturing defect.
Mercedes-Benz's Perspective
The discolouration is due to mishandling and exposure to harsh conditions.
Responsibility for the Problem
Mercedes Owner's Perspective
Mercedes-Benz is responsible for the defective paint.
Mercedes-Benz's Perspective
The owner is responsible due to improper care of the vehicle.
- Plaintiff
- Sumit Viz
- Car Model
- Mercedes-Benz E 200
- Purchase Date
- April 2023
- Complaint Filed
- Delhi State Consumer Disputes Redressal Commission
- Hearing Date
- September 16
- Plaintiff's Claim
- ₹25 lakh compensation, ₹5 lakh litigation cost