Archive · 29 Sep 2026
Thane Consumer Commission Orders Navi Mumbai Society To Pay Members
A consumer commission in Thane ruled against a housing society in Navi Mumbai.
Two residents said important repairs in their flat had not been completed for years.
They also complained about security guards, incorrect maintenance bills, and missing CCTV footage.
The commission said the society had failed to provide some services properly.
It ordered the society to follow security rules and fix its CCTV system.
The society must also provide clearer maintenance bills.
A structural engineer must be appointed, and major repairs must be completed without charging the residents.
The residents were awarded a total of ₹80,000.
The commission found the housing society guilty of service deficiency and unfair trade practices.
It ordered repairs, corrected maintenance bills, security-law compliance, and CCTV system improvements.
The society must appoint a structural engineer within 45 days and complete repairs within two months of receiving the report.
Rama Gupta and Amit Kumar Gupta alleged years of incomplete repairs, seepage, and structural damage in their flat.
The commission awarded the complainants ₹80,000 for inconvenience, service deficiency, mental agony, and litigation costs.
- Who
- The District Consumer Disputes Redressal Commission, Thane Additional, and complainants Rama Gupta and Amit Kumar Gupta.
- What
- The commission held a Navi Mumbai cooperative housing society guilty of deficiency in service and unfair trade practice and awarded ₹80,000.
- When
- The order was reported on September 28, 2026; compliance was directed within specified 45-day and repair-related deadlines.
- Where
- The case concerned a cooperative housing society in Navi Mumbai and was decided by the Thane Additional consumer commission.
- Why
- The ruling followed complaints about incomplete structural repairs, security arrangements, maintenance billing errors, and failure to provide CCTV footage.
Complainants and Commission
Housing Society
Incomplete structural repairs
Complainants and Commission
The complainants said repairs had remained incomplete for years, causing seepage and structural damage; the commission found records supported the work remaining incomplete.
Housing Society
The society contended that the major repair work had been completed in 2017 and denied any deficiency.
Case maintainability and limitation
Complainants and Commission
The commission held that members had a consumer-service provider relationship with the society and that the grievances represented a continuing cause of action.
Housing Society
The society argued that the complaint was not maintainable, was barred by limitation, and that the complainants were not consumers.
Security and CCTV obligations
Complainants and Commission
The commission found lapses in the appointment of security guards and said the society’s non-functional CCTV system did not justify denying requested footage.
Housing Society
The society opposed the complaint and maintained that there was no deficiency on its part.
- Total compensation
- ₹80,000
- Complainants
- Rama Gupta, 64, and her son Amit Kumar Gupta
- Flat
- Flat No. B-603
- Repair fund alleged
- About ₹2 crore collected from society members
- Repair charge alleged
- ₹1.42 lakh charged to the complainants’ flat
- Structural engineer deadline
- Within 45 days
- Repair completion deadline
- Within two months of receiving the engineer’s report
- Compensation breakdown
- ₹30,000 for inconvenience, ₹20,000 for service deficiency and unfair trade practice, ₹15,000 for mental agony and harassment, and ₹15,000 for litigation costs