Archive · 31 Oct 2025
Adani Airports Partners With AIonOS for Multilingual AI Passenger Support
Adani Airports are getting a new smart helper that can talk to travelers!
This helper is an AI, like a computer brain, called IntelliMate.
It will be available through talking or typing on phones and will help passengers with things like finding their flight gates, checking baggage, and getting around the airport.
What's really cool is that it can speak many languages, including English, Hindi, and other Indian languages.
This means everyone can get help easily, 24/7, making airport visits less stressful and more exciting.
Adani Airports are doing this to make travel better for everyone using their many airports in India.
Adani Airport Holdings Limited (AAHL) is partnering with AIonOS, an InterGlobe Enterprises company.
The collaboration will deploy AIonOS's IntelliMate agentic AI platform across all Adani Airports.
The AI system will provide personalized, multilingual support through voice and chat across multiple touchpoints.
Passengers will receive assistance with flight updates, gate information, baggage status, directions, and airport services.
The initiative is part of AAHL's digital transformation strategy to enhance passenger journeys and operational excellence.
- Who
- Adani Airport Holdings Limited (AAHL) and AIonOS
- What
- Announced a strategic collaboration to implement a multilingual, omnichannel, agentic AI solution for passenger support.
- When
- Thursday
- Where
- Across all Adani Airports
- Why
- To enhance the passenger experience, provide personalized support, streamline operations, and promote inclusivity through digital-first innovations.
- Company
- Adani Airport Holdings Limited (AAHL)
- Partner Company
- AIonOS (an InterGlobe Enterprises company)
- Technology
- IntelliMate agentic AI platform
- Key Feature
- Multilingual, omnichannel passenger support
- Languages Supported
- English, Hindi, and regional dialects
- Services Offered
- Flight updates, gate information, baggage status, directions, airport services
- AAHL Airports
- Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, Thiruvananthapuram, Navi Mumbai International Airport (upcoming)
