Archive · 3 Sep 2026
Razorpay Launches RAY AI Account Manager on WhatsApp
Razorpay has created an AI helper called RAY for businesses.
People can talk to RAY through WhatsApp by typing messages or sending voice notes.
They can ask about payments, settlements, refunds, or payment links.
RAY can answer questions and carry out some actions instead of making users open a dashboard.
It can also notice possible payment problems and suggest what to do.
For example, it may warn that a settlement could be delayed by a bank holiday.
IndusInd Bank is Razorpay’s partner for the launch.
Bajaj Finance is one of the first businesses using RAY.
Razorpay says businesses have already had more than 20,000 conversations with it.
Razorpay launched RAY, a conversational AI account manager on WhatsApp, in partnership with IndusInd Bank.
RAY lets businesses request payment summaries, analyze transactions, check settlements, issue refunds, and generate payment links through messages or voice notes.
Razorpay said businesses have already held more than 20,000 conversations with RAY.
The service can proactively provide payment insights, recommend improvements, and alert businesses about settlement timing and bank holidays.
Bajaj Finance is among the first businesses using the platform, which Razorpay says is designed for businesses of every size.
- Who
- Razorpay launched RAY in partnership with IndusInd Bank, with Bajaj Finance among the first businesses using it.
- What
- RAY is a conversational AI account manager that helps businesses manage payments and request support through WhatsApp.
- When
- The launch was announced September 3.
- Where
- The announcement was made in Bangalore, Karnataka, India, and the service operates through WhatsApp.
- Why
- Razorpay said it wants to make payment information, support, insights, and actions more accessible and immediate for businesses.
- Product
- RAY, a conversational AI account manager
- Platform
- Launch partners
- Razorpay and IndusInd Bank
- Early user
- Bajaj Finance
- Reported usage
- More than 20,000 conversations with businesses
- Capabilities
- Payment analysis, settlement checks, refunds, payment links, recommendations, and proactive alerts
- Example settlement
- RAY may alert a business about a Rs 94,600 settlement affected by a Tuesday bank holiday