ACP Shalini Sharma: Negotiating Hostage Crises and Suicide Attempts

Imagine a situation where someone is very upset and holding people, or is thinking about hurting themselves.

ACP Shalini Sharma is like a super-listener for the police.

She learned special ways to talk to these people from police in London.

Her job is to talk calmly and understand what they need, like a detective who talks instead of fights.

This helps everyone stay safe, even when things look scary.

She has used these skills many times to help people, like when a man held kids, or when someone wanted to jump from a tall building.

She believes talking and understanding is the best way to save lives.

She even teaches other police officers how to do this important job.