Archive · 20 Jul 2026
Kerala family wins Rs 10 lakh compensation from Qatar Airways
A family from Kerala was traveling from India to Italy with Qatar Airways.
The airline did not let their two young children, including a baby who was still breastfeeding, board the plane.
This made the parents very sad and upset.
They had to leave their children with relatives and go back without them.
The family took the airline to court and won.
The court said the airline was wrong and made them pay the family Rs 10 lakh as compensation for the trouble they caused.
The court also made the airline pay Rs 25,000 for the court fees.
The family was happy because the court agreed that the airline was not fair to them.
Qatar Airways denied boarding to a Kerala family's two minor children, including a breastfeeding infant, on their return flight from India to Italy.
The family was forced to leave their children with relatives and return without them, causing severe mental agony and hardship.
The Ernakulam Consumer Dispute Redressal Commission held Qatar Airways liable for deficiency in service and unfair trade practice.
The commission directed Qatar Airways to pay Rs 10 lakh in compensation and Rs 25,000 as litigation costs.
The court observed that the family's suffering was a direct consequence of the airline's wrongful conduct.
- Who
- A Kerala family traveling with two minor children, including a breastfeeding infant, and Qatar Airways.
- What
- The family was denied boarding on their return flight from India to Italy, leading to a legal battle and compensation.
- When
- The incident occurred on an unspecified date, and the order was passed on July 14.
- Where
- The incident occurred at an airport in India, and the case was heard in Kerala.
- Why
- Qatar Airways denied boarding to the family's children, causing them to leave their children behind and suffer mental agony.
Family
Qatar Airways
Boarding Denial
Family
The family was unfairly denied boarding due to the airline's policies, causing severe mental agony and hardship.
Qatar Airways
The airline denied boarding based on its policies and procedures, which it believes were correctly followed.
- Compensation Amount
- Rs 10 lakh
- Litigation Costs
- Rs 25,000
- Date of Order
- July 14
- Commission
- Ernakulam Consumer Dispute Redressal Commission, Kerala
- Reason for Denial
- Infant and minor children not allowed to board