Archive · 7 Oct 2026
Kerala Consumer Commission Orders Airline to Pay Rs 70,287
A mother and her young son had confirmed tickets for a flight from Kochi to Abu Dhabi.
They said they were not allowed to board.
They then had to buy new tickets and change their travel plans.
The Kerala consumer commission said this caused hardship, especially because the child was about three years old.
It also noted that the mother had to make an extra journey between Sharjah and Abu Dhabi.
The commission ordered the airline to pay them Rs 70,287.
The article does not say why they were denied boarding.
A Kerala consumer commission ordered an airline to pay Rs 70,287 to a mother and her minor son.
The complaint concerned their alleged denial of boarding on a confirmed Kochi-Abu Dhabi flight.
The mother said they had to buy fresh tickets after being unable to board.
The commission noted the mother had to manage her approximately three-year-old child and rearrange travel at short notice.
The order cited an additional journey between Sharjah and Abu Dhabi and a higher price for the second ticket to Sharjah.
- Who
- A mother, her minor son, and an unnamed airline.
- What
- The Kerala consumer commission ordered the airline to pay Rs 70,287 after the mother and child were allegedly denied boarding and had to buy fresh tickets.
- Where
- The flight was from Kochi to Abu Dhabi; the order also referred to travel between Sharjah and Abu Dhabi.
- Why
- The commission cited the hardship of managing a young child, rearranging travel at short notice, making an additional journey, and paying more for a second ticket.
- Compensation ordered
- Rs 70,287
- Complainants
- A mother and her minor son
- Flight
- Kochi-Abu Dhabi
- Ticket status
- The complainants said they had confirmed tickets
- Reason for complaint
- Alleged denial of boarding
- Child's age
- Approximately three years old at the time
- Additional travel cited
- A journey between Sharjah and Abu Dhabi