Archive · 25 Nov 2025
Sri Lankan Woman Criticizes Uber for Harassment and Poor Service
A woman in Sri Lanka named Ishana Irfan shared her bad experiences with Uber on LinkedIn.
She said a driver harassed her with a mirror, another driver delayed and canceled her ride, and UberEats sent her the wrong food.
She was upset because Uber's customer service didn't help much.
Many other people online agreed and said they had similar problems.
Uber later apologized, removed the driver, and gave her some money back.
Ishana wants Uber to do better and make sure customers, especially women, feel safe and are treated fairly.
Ishana Irfan reported harassment by an Uber tuk-tuk driver who used a mirror to stare at her.
She experienced a service delay and was charged a cancellation fee despite the driver canceling.
UberEats delivered an incorrect and inedible food order instead of the requested curry.
Uber initially responded with automated messages but later apologized, removed the driver, and offered a refund.
Many social media users shared similar complaints about Uber's poor customer service and safety issues.
- Who
- Ishana Irfan, a Sri Lankan woman
- What
- Reported harassment, service delays, and incorrect food order from Uber
- When
- November 19 (one of the incidents)
- Where
- Sri Lanka
- Why
- To raise awareness about poor service and safety concerns with Uber
- Name
- Ishana Irfan
- Incident Date
- November 19
- Issues Reported
- Harassment, service delays, incorrect food order
- Uber's Response
- Driver removed, refund offered, apology issued
- Platform