Archive · 23 Jan 2026
Consumer Gets Full Refund for Defective Fridge
A man named Amitbhai J Vyas bought a fridge for Rs 84,000.
It had a problem where water kept collecting on a shelf and dripping into the vegetable tray.
The company wanted to charge him Rs 800 to check the fridge, even though it was still under warranty.
Amitbhai complained to a group called CERC, which helped him get his full money back without paying the inspection fee.
The company gave him a complete refund of Rs 84,000.
Amitbhai J Vyas purchased a Bosch fridge for Rs 84,000, which had a persistent defect in the vegetable tray.
The company sought an inspection charge of Rs 800 despite the product being under warranty.
Vyas raised the issue with the Consumer Education and Research Centre (CERC), Ahmedabad.
The grievance was resolved through mediation, resulting in a full refund of Rs 84,000.
The defect caused moisture to accumulate on the upper glass shelf, damaging stored items.
- Who
- Amitbhai J Vyas, a resident of Ahmedabad
- What
- Received a full refund for a defective refrigerator
- When
- During the warranty period
- Where
- Ahmedabad
- Why
- Due to a persistent defect in the vegetable tray
- Consumer Name
- Amitbhai J Vyas
- Product Purchased
- Bosch Limited free-standing fridge-freezer
- Product Cost
- Rs 84,000
- Inspection Charge
- Rs 800
- Refund Amount
- Rs 84,000
- Defect
- Persistent defect in the vegetable tray
- Resolution Body
- Consumer Education and Research Centre (CERC), Ahmedabad