Archive · 2 Jun 2025
Woman Criticizes IndiGo Over Damaged Luggage and Lack of Response
A woman named Vaishali flew on IndiGo and her bag got damaged.
She contacted the airline, but didn't get a helpful response.
The airline assured her they would resolve the issue within days, but nothing happened.
Now, she's upset because she hasn't received any compensation or acknowledgement.
She posted about her experience online, and IndiGo responded by saying they were looking into it, but the issue remained unresolved.
She believes the lack of response from IndiGo shows a lack of respect for their passengers.
A Goa-based woman reported her luggage damaged on an IndiGo flight.
She claimed IndiGo had not properly responded despite multiple follow-ups.
The incident occurred on flight 6E-2195 from Goa to Delhi on May 25.
Sharma said she was promised a resolution within three days but received no response.
Sharma tagged IndiGo’s CEO and aviation authorities in her post.
- Who
- Vaishali Sharma, a Goa-based woman, filed the complaint.
- What
- Sharma's checked-in baggage arrived damaged, and IndiGo allegedly did not respond effectively.
- When
- On May 25, the incident occurred.
- Where
- The flight was from Goa to Delhi.
- Why
- Sharma is seeking resolution for her damaged luggage and lack of airline response.
- Date of Incident
- May 25
- Flight Route
- Goa to Delhi
- Flight Number
- 6E-2195
- Issue
- Poor grievance handling
- Complainant
- Vaishali Sharma