Archive · 23 Jan 2026
Nagpur Man Receives Surprise Soap Mix-Up
A man in Nagpur ordered a pack of Dove soaps online from BigBasket.
When he opened the sealed package, he found three different soap brands inside instead of Dove.
He shared a video of the mix-up on Instagram, which went viral.
BigBasket's customer support quickly contacted him and initiated a return and refund.
The man clarified that he shared the video to raise awareness about potential issues with online grocery deliveries, not to target any brand.
People on the internet had fun with the situation, making jokes and comments about the unusual delivery.
Ameya Sangeep ordered a 3-pack of Dove soaps from BigBasket on 10 January.
Upon opening the sealed package on 19 January, he found Patanjali, Rin, and Chandrika soap bars inside instead of Dove.
He shared a video of the mix-up on Instagram, which went viral, questioning the online grocery platform.
BigBasket's customer support initiated a return and refund promptly after the video gained traction.
Ameya clarified that the video was meant to raise awareness, not to defame any brand.
- Who
- Ameya Sangeep, a Nagpur resident
- What
- Received a mix-up of soap bars in a Dove soap package
- When
- Ordered on 10 January, discovered on 19 January
- Where
- Nagpur, India
- Why
- Unknown, possibly a packaging or handling error
- Customer
- Ameya Sangeep
- Order Date
- 10 January
- Discovery Date
- 19 January
- Ordered Item
- Dove soap bars (3-pack)
- Received Items
- Patanjali, Rin, and Chandrika soap bars
- Platform
- BigBasket
- Resolution
- Return and refund initiated