Archive · 16 Sep 2026
Commission Orders Travel Agency to Pay Couple Rs 1 Lakh
A couple booked a holiday to Malaysia and paid a travel agency Rs 1.30 lakh.
Two days before leaving, the agency asked them to pay Rs 30,000 more for a different flight.
The couple did not agree to the extra charge and cancelled the trip.
The agency returned Rs 50,000 but kept Rs 80,000.
The couple complained to a consumer commission in Hyderabad.
The agency did not attend the hearing or show proof of expenses.
The commission said the agency could not keep the money without evidence.
It ordered the agency to pay the couple Rs 1 lakh in total.
A government employee and his wife paid Rs 1.30 lakh for a five-night Malaysia holiday package.
Two days before departure, the travel agency allegedly demanded an additional Rs 30,000 for an alternate flight.
The couple cancelled the trip after refusing the extra charge, and the agency refunded only Rs 50,000.
The Hyderabad Consumer Disputes Redressal Commission ordered the agency to return the retained Rs 80,000.
The couple was also awarded Rs 15,000 compensation and Rs 5,000 in litigation costs, totaling Rs 1 lakh.
- Who
- A government employee and his wife, and the travel agency that sold them the package.
- What
- The Hyderabad Consumer Disputes Redressal Commission ordered the agency to refund Rs 80,000 and pay Rs 20,000 in compensation and litigation costs.
- When
- The commission passed the order on September 3; the agency was given 45 days to comply.
- Where
- The complaint was heard by the Hyderabad Consumer Disputes Redressal Commission, involving a planned trip to Kuala Lumpur and Langkawi in Malaysia.
- Why
- The couple cancelled after the agency allegedly demanded an additional Rs 30,000 and then retained Rs 80,000 without proving that it had incurred expenses.
Couple’s position
Travel agency’s position
Additional flight charge
Couple’s position
The couple said the extra Rs 30,000 was not part of the agreed package terms and refused to pay it.
Travel agency’s position
The agency allegedly informed the couple that an additional Rs 30,000 was needed for an alternate flight; it did not appear before the commission to present its position.
Retention of payment
Couple’s position
The couple sought the return of the Rs 80,000 retained after the trip was cancelled.
Travel agency’s position
The agency returned Rs 50,000 but did not provide evidence before the commission showing what expenses it had incurred.
- Original package cost
- Rs 1.30 lakh
- Additional amount sought
- Rs 30,000 for an alternate flight
- Amount initially refunded
- Rs 50,000
- Amount retained by agency
- Rs 80,000
- Compensation awarded
- Rs 15,000
- Litigation costs
- Rs 5,000
- Total relief
- Rs 1 lakh
- Compliance deadline
- 45 days