Archive · 30 Jul 2026
Kerala Consumer Forum Orders Refund for Defective Motorbike
A man in Kerala bought a new motorcycle in 2016 but found it had serious problems right after he rode it.
He asked the dealer for a new bike, but they said he should wait for a service.
He then went to the consumer forum.
The forum said the bike was defective and the dealer and maker were not honest.
They ordered the maker to give him back the money he paid and the dealer to pay extra compensation.
This shows that companies must fix or replace bad products and can’t just ignore problems.
Kerala consumer forum found motorcycle had defects on first ride.
Court ordered manufacturer to refund Rs 1.13 lakh and dealer Rs 1 lakh compensation.
Consumer claimed bike delivered with corrosion, possibly affected by Chennai floods.
Manufacturer and dealer denied wrongdoing, citing warranty terms and lack of service.
Ruling emphasizes manufacturers' liability for vehicle defects under Consumer Protection Act.
- Who
- Aneesh T D, a Kerala resident, and the Kerala Consumer Disputes Redressal Commission
- What
- Ruling ordering refund and compensation for a defective motorcycle
- When
- July 15
- Where
- Kerala, India
- Why
- To address consumer's claim of defects and alleged unfair trade practices
- Purchase price
- Rs 1.31 lakh
- Refund
- Rs 1.13 lakh
- Compensation
- Rs 1 lakh
- Litigation costs
- Rs 20,000
- Delivery date
- December 12, 2016