Archive · 2 Jul 2025
Consumer Court Orders Compensation Over Worm-Infested Biscuit
A woman bought biscuits and found a worm in one, causing her to feel sick.
She complained to a consumer court.
The court ruled that the biscuit company and the shop that sold the biscuits must pay the woman money to make up for what happened.
The court said selling a wormy biscuit broke the rules meant to protect consumers.
The company making the biscuits said the woman did not prove that their factory made the bad biscuit.
A woman found a live worm in a packet of Britannia biscuits.
The Mumbai consumer court ordered Britannia and a chemist to pay Rs 1.5 lakh compensation.
The woman bought the biscuits from a chemist shop in Churchgate in 2019.
The Municipal Food Laboratory confirmed the presence of extraneous matter in the biscuit.
Britannia denied liability due to lack of evidence linking the biscuit to their manufacturing.
- Who
- A woman, Britannia Industries Ltd, and a chemist shop are involved.
- What
- A consumer court ordered compensation for a woman who found a worm in a biscuit.
- When
- The incident happened in 2019, and the court order was issued on June 27.
- Where
- The biscuit was purchased from a chemist shop in Churchgate, Mumbai. The consumer court is also in Mumbai.
- Why
- The court determined the woman was entitled to compensation due to the contaminated biscuit.
Consumer's perspective
Manufacturer's perspective
Liability
Consumer's perspective
Received a defective product leading to health issues and distress.
Manufacturer's perspective
Manufacturer denied liability stating lack of evidence to link the biscuit to their manufacturing.
- Court
- South Mumbai District Consumer Disputes Redressal Commission
- Compensation Amount
- Rs 1.5 lakh plus Rs 25,000 in litigation costs
- Purchased From
- Chemist shop in Churchgate
- Product
- Good Day biscuits
- Manufacturer Response
- Denied liability