Archive · 24 Jul 2026
IndiGo Proposes Refunds and Crisis Plan to Settle CCI Case
IndiGo, a major Indian airline, is trying to settle a case with the Competition Commission of India (CCI).
The CCI is investigating IndiGo for allegedly mistreating passengers during flight cancellations.
To resolve the issue, IndiGo has proposed several measures.
These include setting up a crisis management team, giving up unused airport slots during big disruptions, offering automatic refunds, and protecting passengers from fare hikes.
They also plan to provide alternative flights, meals, and special assistance to passengers affected by disruptions.
The CCI is now asking for public opinions on these proposals before deciding whether to accept them.
IndiGo maintains that the disruptions were due to unforeseen circumstances, while the CCI believes IndiGo may have abused its dominant position.
IndiGo proposes setting up a Crisis Management Group to respond to large-scale disruptions within 15 minutes.
The airline offers to temporarily surrender unused airport slots during disruptions to address capacity constraints.
IndiGo commits to providing automatic refunds, fare protection, and various passenger-centric measures during disruptions.
The CCI invited public comments on IndiGo's commitment proposal, with a deadline of August 13, 2024.
IndiGo argues that the disruptions were a one-off event caused by unforeseen circumstances, while the CCI has prima facie held that IndiGo abused its dominant position.
- Who
- InterGlobe Aviation (IndiGo) and the Competition Commission of India (CCI)
- What
- IndiGo has proposed commitments to settle an ongoing CCI probe, including refunds, slot surrender, and a crisis management plan.
- When
- The CCI invited public comments on August 13, 2024.
- Where
- India
- Why
- To address allegations of abuse of dominant position and improve passenger services during disruptions.
IndiGo's Perspective
CCI's Perspective
Nature of Disruptions
IndiGo's Perspective
IndiGo argues that the disruptions were a one-off event caused by unforeseen circumstances and temporary operational inefficiencies.
CCI's Perspective
The CCI has prima facie held that IndiGo abused its dominant position by cancelling flights and leaving passengers stranded.
Commitment to Passengers
IndiGo's Perspective
IndiGo has proposed several passenger-centric measures, including automatic refunds, fare protection, and dedicated grievance redressal systems.
CCI's Perspective
The CCI is evaluating whether these commitments are sufficient to address the concerns raised by passengers and stakeholders.
- Company
- InterGlobe Aviation (IndiGo)
- Regulatory Body
- Competition Commission of India (CCI)
- Key Commitments
- Crisis Management Group, slot surrender, automatic refunds, fare protection, dedicated grievance redressal system
- Public Comment Deadline
- August 13
- Large-Scale Disruption Definition
- Cancellation of over 30% of scheduled daily flights due to reasons within IndiGo's control
- Passenger-Centric Measures
- Alternative flights, compensation, complimentary meals, hotel accommodation, surface transport, priority assistance
- Background
- CCI ordered a detailed investigation against IndiGo in February 2024 for alleged abuse of dominant position