Human Touch Vanishes From Customer Care Amidst AI Revolution

Imagine calling a store for help, but instead of talking to a person, you get a robot.

Many companies are doing this now because talking to people costs them a lot of money.

Robots, like AI voicebots, are cheaper and can handle many simple questions quickly.

Some people even like talking to robots because it's fast.

But sometimes, robots can't understand your problem, especially if it's a big or unusual one.

It can be very frustrating when you can't find a real person to help, and it's even harder for older people or in emergencies.

While robots are getting smarter, many still can't help like a human can, and finding a real person is becoming like a special, paid service.