Archive · 26 Sep 2025
Salesforce Report: Indians Embrace AI for Government Services
Salesforce surveyed people in India and found they want to use AI for government services.
The survey, which included 1,000 people from India, showed a big interest in things like faster responses, 24/7 help, and better data security.
Many people have missed deadlines due to complicated processes.
To help with this, Salesforce created Agentforce, an AI platform to automate tasks.
This means government workers can focus on more important things while AI handles the simple stuff.
People are concerned about their data and not losing the human touch.
Salesforce is talking to governments about using AI agents.
Salesforce's survey reveals Indian citizens' interest in AI-powered government services.
All Indian respondents expressed willingness to use AI agents.
86% of Indians expect the government to proactively deliver relevant services.
62% of respondents missed deadlines due to confusing processes.
Salesforce introduced Agentforce to help automate tasks for government.
- Who
- Salesforce and Indian Citizens
- What
- A survey showing Indian citizens' interest in AI for government services and Salesforce's Agentforce platform
- When
- November-December 2024
- Where
- India
- Why
- To improve government service efficiency and personalize citizen experiences
- Survey Publisher
- Salesforce
- Survey Name
- Connected Citizen
- Indian Respondents
- 1,000 adults
- Global Respondents
- 11,500 adults
- Survey Dates
- November-December 2024
- AI Platform Introduced
- Agentforce for Public Sector