Archive · 17 Aug 2025
SBI, Axis Bank Face Most Customer Complaints in FY25
In FY25, many Indian banks received a large number of customer complaints.
SBI had the most, and Axis Bank had the most among private banks.
Many complaints were about online banking issues, ATMs, and debit cards.
Some banks like HDFC improved, leading to fewer complaints in certain areas.
Others, like ICICI, saw more complaints because they made it easier to file them.
The article highlights the customer service challenges faced by the banking sector.
SBI received the most customer complaints in FY25.
Axis Bank topped the list for private banks in customer complaints.
A majority of complaints were about internet, mobile, and electronic banking.
HDFC Bank reported a reduction in customer complaints related to acquisition and servicing.
ICICI Bank saw an increase in complaints due to enhanced receiving mechanisms.
- Who
- SBI, Axis Bank, PNB, Bank of Baroda, ICICI Bank, and HDFC Bank customers.
- What
- Customer complaints in Indian banks during FY25.
- When
- FY25.
- Where
- India
- Why
- To understand customer service issues within banks.
- SBI Complaints FY25
- 6.87 lakh
- SBI Unresolved Complaints
- 1.05 lakh
- Axis Bank Complaints
- 4.97 lakh
- ICICI Bank Complaints (delay)
- 5.34 lakh
- HDFC Bank Complaints
- 4.42 lakh