Archive · 23 Jul 2026
Uber Cuts 10% of Customer Service Jobs
Uber, a big ride-sharing company, is cutting 10% of its customer service jobs.
This is part of their plan to make the company simpler and use more artificial intelligence (AI).
They want to make their teams work better together and use AI to help with their work.
This is the second big change they've made in less than two months.
Earlier, they cut 23% of jobs in their people division.
Uber is not the only company doing this.
Other big tech companies like Amazon and Monday.com are also cutting jobs and focusing more on AI.
They believe AI will help them work better and serve their customers more effectively.
Uber is cutting 10% of jobs in its customer service operations.
The layoffs are part of an effort to simplify the organization and integrate AI.
This is the second major restructuring in less than two months.
Uber has around 34,000 employees globally.
Other tech companies like Amazon and Monday.com are also cutting jobs and focusing on AI.
- Who
- Uber Technologies
- What
- Cutting 10% of customer service jobs
- When
- Announced on July 22, 2023
- Where
- Global operations
- Why
- To simplify operations and integrate AI more effectively
Uber's AI Integration
Employee Concerns
AI Efficiency
Uber's AI Integration
Uber aims to simplify operations and strengthen in-person collaboration by integrating AI, which will improve efficiency and streamline processes.
Employee Concerns
Employees may be concerned about job security and the impact of AI on their roles, leading to potential resistance or anxiety.
- Company
- Uber Technologies
- Job Cuts
- 10% of customer service roles
- Date Announced
- July 22, 2023
- Previous Restructuring
- June 2023 (23% of people division)
- Global Workforce
- Around 34,000 employees
- AI Strategy
- Simplify organization for AI integration