Archive · 16 Sep 2026
Passenger Seeks Refund After Nuego Bus Cancellation Through Redbus
Suresh bought a bus ticket from Hyderabad to Vijayawada.
The ticket cost Rs.857.
The bus was cancelled on September 8.
Nuego Travel said the cancellation was caused by an “unavoidable exigency.”
It said Suresh would receive Rs.797.05 back.
Suresh then called customer care for help.
He says the representative gave a different refund amount and told him to contact Redbus.
He believes other passengers may face similar problems.
Suresh Pentam booked a Hyderabad–Vijayawada bus ticket for September 8 for Rs.857.
Nuego Travel informed him at 5:29 p.m. that the bus had been cancelled due to an “unavoidable exigency.”
The cancellation message cited PNR 15637309 and promised a refund of Rs.797.05.
Customer-care representative Kausai reportedly mentioned a different refund amount and directed him to contact Redbus.
Pentam said the dispute highlights possible refund problems involving operators that sell tickets through travel agents.
- Who
- Suresh Pentam, Nuego Travel, Redbus, and the travel agent involved in the booking.
- What
- A passenger is seeking clarification and a refund after his bus was cancelled, citing conflicting refund information.
- When
- The journey was booked for September 8; the cancellation message was received at 5:29 p.m. The year is not specified.
- Where
- The booked route was from Hyderabad to Vijayawada; Pentam is identified as being from Secunderabad.
- Why
- Nuego Travel cited an “unavoidable exigency” for the cancellation; Pentam is raising concerns about the refund process.
- Passenger
- Suresh Pentam
- Operator
- Nuego Travel
- Route
- Hyderabad to Vijayawada
- Booked travel date
- September 8
- Original ticket price
- Rs.857
- Promised refund
- Rs.797.05
- PNR
- 15637309
- Reported issue
- Customer care allegedly cited a different amount and directed the passenger to Redbus.