Archive · 14 Aug 2025
TN Government and Meta Partner to Offer WhatsApp Services
The Tamil Nadu government is teaming up with Meta, the company that owns WhatsApp, to make it easier for people to use government services.
They're creating a chatbot on WhatsApp that will let people do things like pay bills and book metro tickets.
This means people won't have to go to different places to get things done.
The chatbot will be available in both Tamil and English.
This project aims to make government services more accessible to everyone in Tamil Nadu by using a familiar app like WhatsApp.
Tamil Nadu government partners with Meta to launch WhatsApp-based citizen services.
The initiative aims to digitize services and improve efficiency for citizens.
A single WhatsApp number will provide access to 50 essential government services.
Services include grievance redressal, bill payments, and booking metro tickets.
The chatbot will be available in both Tamil and English.
- Who
- Tamil Nadu government and Meta
- What
- Launch of WhatsApp-based citizen services
- When
- August 14, 2025
- Where
- Tamil Nadu, India
- Why
- To digitize citizen services and improve efficiency
- Partners
- Tamil Nadu Government & Meta
- Service Type
- WhatsApp-based citizen services
- Services Accessible
- 50 essential government services
- Languages
- Tamil and English
- Focus
- Digitizing citizen services
- Platform