Archive · 10 Jun 2025
IndiGo Passenger Complains of Damaged Luggage, Airline Responds
A passenger, Abhishek Kumar, was upset because his luggage got damaged on an IndiGo flight.
When he got his bag, it had broken zippers, missing locks, and some things were gone.
His bag was also lighter than when he checked it in.
He contacted IndiGo to fix the issue but hadn't received a response.
The airline then asked him to share his details to look into the matter.
Another passenger, Vaishali Sharma, had a similar bad experience.
A passenger reported severe damage to his checked bag on an IndiGo flight.
The passenger's luggage had torn zippers, missing locks, and missing items.
The bag weighed less upon arrival than at check-in.
The passenger expressed frustration with IndiGo's customer service.
IndiGo responded by requesting the passenger's details to investigate.
- Who
- Abhishek Kumar, a Deloitte analyst
- What
- Luggage severely damaged and items missing on IndiGo flight.
- When
- Recent flight
- Where
- Flight from Delhi to Hyderabad
- Why
- The passenger is frustrated with the poor luggage handling and unresponsive customer service.
- Flight Route
- Delhi to Hyderabad
- Luggage Damage
- Torn zippers, missing locks, tampered contents, missing items
- Weight Difference
- 14 kg at check-in, 13 kg upon arrival
- Complaint Purpose
- Seeking resolution for luggage damage