Archive · 30 Jun 2025
Global Enterprises Shift Focus to AI Agents, Increase Budgets
Companies are investing heavily in AI agents, which are like smart assistants.
Most big companies now have money set aside for these.
These AI agents help with tasks and making decisions, but humans still oversee everything.
Companies use them for internal tasks and customer service.
Although customer service is not very common, many companies will increase using them in the future to make faster decisions and adapt to the market better.
88% of global enterprises have dedicated AI budgets.
Two-thirds of firms spend over 15% of their tech budgets on AI projects.
62% of companies are experimenting with AI agents.
31% of companies utilize AI agents for external customer service.
88% of companies plan to budget for AI agents in 2025.
- Who
- Enterprises and Nasscom.
- What
- Enterprises are investing in AI agents.
- When
- Report released Monday.
- Where
- Global enterprises.
- Why
- To enhance decision-making and adapt to market changes.
- Percentage of firms with AI budgets
- 88%
- AI budget spend as % of tech budget
- Over 15%
- Companies experimenting with AI agents
- 62%
- Companies planning AI agent budgets in 2025
- 88%
- Companies using AI agents for customer service
- 31%