Science & Tech · Gadgets & EVs · 4 hrs ago
XPeng tops 2026 electric-car satisfaction study
A 2026 survey of more than 4,000 electric-car owners in Germany, Austria and Switzerland found that satisfaction with electric cars has increased.
XPeng ranked first, with 82% of its customers saying they would recommend the brand, ahead of Tesla at 79%.
The study found the overall recommendation score rose to 38 from 33 in 2025, its highest level since tracking began.
Charging problems affected 71% of those surveyed, including trouble starting a charge or getting less power than expected.
Software and connected apps remain major frustrations as battery range and charging performance improve.
The findings show that drivers increasingly expect simple, reliable digital features as well as good range and fast charging.
XPeng ranked first in USCALE’s 2026 electric-car satisfaction study, with 82% of its customers willing to recommend the brand.
Tesla followed at 79%, while Skoda and Porsche each scored 67%.
The study found that electric-car satisfaction overall had risen, with the average Net Promoter Score increasing from 33 in 2025 to 38 in 2026.
Charging problems remained common, with 71% of respondents reporting difficulties.
Respondents also highlighted software and connected-car apps as areas needing improvement.
- Who
- XPeng ranked first among electric-car brands; the study surveyed more than 4,000 electric-car owners.
- What
- USCALE’s 2026 study measured electric-car satisfaction and willingness to recommend brands.
- When
- The survey was conducted in June and July 2026.
- Where
- Germany, Austria and Switzerland.
- Why
- XPeng was praised for charging performance, driving range and an improved app.
This story does not have two clearly opposing sides.
USCALE surveyed more than 4,000 electric-car owners in Germany, Austria and Switzerland.
alVolante reported the study’s findings.
Auto Tecnica reported that XPeng had topped the study for a second consecutive year.
- XPeng recommendation rate
- 82%
- Tesla recommendation rate
- 79%
- Skoda and Porsche recommendation rates
- 67% each
- Overall Net Promoter Score
- 38 in 2026, up from 33 in 2025
- Respondents reporting charging problems
- 71%
- Respondents reporting summer range above 400 km
- 59%