Science & Tech · Gadgets & EVs · 38 mins ago
Apple tells iPhone Duo owners with cracked inner screens to contact AppleCare
Days after the iPhone Duo went on sale, some early buyers reported cracks along the fold in its inner screen.
Apple says a small number of units are affected by an inner-display issue.
The company advises owners who see screen problems to contact AppleCare for a replacement.
Foldable phones have complex hinges and inner display layers, which can make them more vulnerable to failures than traditional phones.
Apple’s standard limited warranty typically covers screen fractures caused by manufacturing defects, as long as there is no sign of accidental or intentional damage.
Affected owners should contact AppleCare to find out what support is available.
Apple says owners of iPhone Duo devices with inner-display problems should contact AppleCare for a replacement.
The company says the issue affects a small number of units but has not disclosed how many.
Owners have reported cracks and other damage along the screen’s central crease, with some also reporting lines or bright pixels.
The cause of the failures remains unclear, and some reports circulating online have been identified as fake.
- Who
- Apple and owners of the iPhone Duo with display problems.
- What
- Apple advises affected owners to contact AppleCare for a replacement.
- When
- The reports and Apple’s response came days after the phone went on sale.
- Where
- Reports describe damage to the inner display, especially along its central crease.
- Why
- The cause has not been confirmed. Apple says the issue affects a small number of units.
This story does not have two clearly opposing sides.
Pre-orders for the iPhone Duo opened, and the phone sold out almost immediately, according to Mashable.
Owners reported cracks in the inner display along the hinge on Reddit and other forums, according to Notebookcheck.
Apple publicly acknowledged the display issue and advised affected owners to contact AppleCare for a replacement.
- Affected units
- Apple described the issue as affecting a small number of iPhone Duo units.
- Replacement contact
- AppleCare
- Screen size
- 7.6-inch inner display
- Starting price
- £1,999 in the UK, according to the BBC
- Cause
- Not confirmed
13 sources
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What people are saying
We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.
We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.