Business · Companies · 14 hrs ago
BRILink Agent in Dumai Expands Access to Everyday Banking
Rahmi runs four BRILink outlets in Dumai, a city in Indonesia’s Riau province.
She began with a phone-credit counter in 2017 and joined the banking agent network after seeing that some residents had to travel far to reach a bank.
The outlets handle money transfers and bill payments, as well as payments local traders make to suppliers.
Rahmi says staff take extra care to explain transactions to older customers who are not used to digital services.
BRI says its agent network supports access to banking and local economic activity; by the end of September 2026, it had more than one million agents across about 80% of Indonesia’s villages.
BRI says it will continue expanding the network to reach people in rural areas.
Rahmi’s BRILink Agent Fillio helps bring everyday banking services to residents and businesses in Dumai, Riau.
The business has grown from a mobile-phone credit counter opened in 2017 to four outlets.
It handles transactions including money transfers and bill payments, and helps traders pay suppliers.
Rahmi says staff give extra attention to older customers who are unfamiliar with digital transactions.
By the end of September 2026, BRI had more than 1 million BRILink Agents across Indonesia.
- Who
- Rahmi, who runs BRILink Agent Fillio, and local residents and businesses.
- What
- The four-outlet agent provides financial transactions, including money transfers and bill payments.
- When
- The business began in 2017. The article was published on October 25, 2026.
- Where
- Dumai, Riau, Indonesia.
- Why
- Rahmi saw that residents needed practical financial services, especially those who had to travel far to reach a bank.
This story does not have two clearly opposing sides.
Rahmi opened a mobile-phone credit counter.
BRI had more than 1 million BRILink Agents serving about 750 million transactions.
BRI said it was strengthening the role of BRILink Agents during Financial Inclusion Month.
CNN Indonesia published the article about Rahmi’s business in Dumai.
- Outlets
- 4
- Location
- Dumai, Riau
- BRI agent network
- More than 1 million BRILink Agents by the end of September 2026
- Reach
- More than 60,000 villages, or about 80% of villages in Indonesia
- Transactions
- About 750 million, with a transaction volume of Rp1,270 trillion
What people are saying
This prompted me to join as a BRILink Agent. Now, thankfully, my business has grown to four outlets serving various community needs, such as sending money and paying bills.
In serving the community, whoever the customer is, especially older people who are not familiar with digital transactions, I always emphasize to all staff that they should give extra attention and explain every process patiently until they truly understand.
Through the BRILink Agent network, BRI continues to work to expand access to financial services across remote areas of Indonesia.