Politics · Turkey · 12 hrs ago
Turkey creates national directorate to coordinate 112 emergency calls
Turkey’s Interior Ministry has created a national directorate for the 112 emergency call system under a presidential decree signed by Recep Tayyip Erdoğan.
The system handles emergency calls across the country, and its call centres in all 81 provinces are now standalone directorates.
Interior Minister Mustafa Çiftçi said about 15,000 people work in the system, which receives roughly 100 million calls a year.
It also coordinates responses to more than 31 million incidents, making faster coordination between emergency services a central goal of the changes.
The government plans to use AI-supported technology and stronger communications infrastructure to improve how the system responds.
The ministry says the aim is to get help to people faster and coordinate public services more effectively.
Turkey has established a national directorate to coordinate its 112 emergency call system.
Interior Minister Mustafa Çiftçi said the directorate was created within the Interior Ministry under a presidential decree.
The 112 call centres in all 81 provinces have also been made standalone directorates.
The system has about 15,000 staff and handles roughly 100 million calls a year, according to Çiftçi.
The government says it plans to use artificial intelligence-supported technologies and stronger communications infrastructure to improve the system.
- Who
- Turkey’s Interior Ministry, with Interior Minister Mustafa Çiftçi announcing the change.
- What
- A new 112 Emergency Call and Coordination General Directorate has been created, and provincial call centres have become standalone directorates.
- When
- Not stated.
- Where
- Turkey, across the Interior Ministry and the 112 call centres in all 81 provinces.
- Why
- To improve emergency-call services and strengthen coordination between institutions.
This story does not have two clearly opposing sides.
The 112 Emergency Call and Coordination General Directorate was established within the Interior Ministry.
Call centres in all 81 provinces were made standalone directorates.
- Directorate
- 112 Emergency Call and Coordination General Directorate
- Provinces covered
- 81
- Staff
- About 15,000
- Calls handled yearly
- About 100 million
- Cases coordinated
- More than 31 million
What people are saying
31 milyonun üzerinde vakanın koordinasyonunu sağlayan sistemimizi; yapay zekâ destekli yeni teknolojiler, güçlü iletişim altyapısı ve kurumlar arası etkin koordinasyonla daha da ileri taşıyacağız
Acil durumlarda zamanın hayati önem taşıdığına dikkat çeken Çiftçi, temel hedeflerinin vatandaşların yardım çağrılarına daha hızlı yanıt vermek ve devletin bütün imkânlarını ihtiyaç duyulan anda harekete geçirmek olduğunu vurguladı.