Business · Companies · 8 hrs ago
Qantas cancels 150,000 points after Sydney man's $990 earbuds order
Sydney man Andrew Stavrou ordered 10 pairs of Sony earbuds for $990 through Qantas Marketplace.
The offer promised 15,000 Qantas Frequent Flyer points for each $99 pair, which would have given him 150,000 points.
Qantas cancelled the order and awarded no points, saying the promotion had been listed in error.
The points would have been enough for a one-way Emirates business-class flight from Sydney to Dubai, which the story says costs about $9,000 in cash.
Stavrou said the deal had appeared throughout the weekend and questioned Qantas' explanation; he also suggested the airline may have withdrawn it after his video about the offer spread online.
The case shows how a points promotion can be withdrawn when an offer is listed in error, though the story gives no further details about what happens next.
Qantas cancelled an order and 150,000 Frequent Flyer points that Sydney man Andrew Stavrou expected to earn from a $990 purchase of Sony earbuds.
The Qantas Marketplace offer had promised 15,000 bonus points for each $99 pair.
Qantas said the promotion had been listed in error.
Stavrou said the offer had been advertised throughout the weekend and suggested Qantas withdrew it after his video about it went viral.
The points would have been 7,000 more than the 143,000 needed for a one-way Emirates business-class flight from Sydney to Dubai.
- Who
- Andrew Stavrou, a Sydney man, and Qantas.
- What
- Qantas cancelled Stavrou’s order for 10 pairs of earbuds and the 150,000 points he expected to earn.
- When
- The offer was advertised throughout the weekend; the article was published on 10 November 2026.
- Where
- The offer was on Qantas Marketplace. Stavrou is from Sydney.
- Why
- Qantas said the promotion had been listed in error. Stavrou questioned the explanation.
Qantas
Andrew Stavrou
Reason for cancellation
Qantas
Qantas said the promotion had been listed in error.
Andrew Stavrou
Stavrou said the offer had been advertised throughout the weekend and suggested Qantas withdrew it after his video went viral.
The Qantas Marketplace offer advertised 15,000 bonus points for each $99 pair of earbuds.
Stavrou ordered 10 pairs of earbuds for $990.
Qantas cancelled the order and the points, saying the promotion had been listed in error.
- Buyer
- Andrew Stavrou
- Purchase
- 10 pairs of Sony earbuds for $990
- Offer
- 15,000 bonus points per $99 pair
- Expected points
- 150,000 Qantas Frequent Flyer points
- Flight points comparison
- 143,000 points for a one-way Emirates business-class flight from Sydney to Dubai
- Published
- 10 November 2026
What people are saying
That's almost unheard of
I knew [the 10 purchases] would get me about 150,000 Qantas points, which is about a one-way business class ticket to Europe.
That's the way I saw it.